Delivery Information

If you have an inquiry for an existing order, please contact us at 

Order processing

We aim to process all orders within 24 business hours of them being placed (excluding preorders). From there they are passed onto our distribution centres for packing and shipping. Generally, orders are shipped the following business day after being placed. Please note, that these time frames are dependent on the time the order was placed during the day, and, can fluctuate during peak sales periods and holidays.


Shipping fees

We offer free shipping for orders of $199.99 and above. Orders below $199.99 shipping are subject to a $9.99 flat rate (no minimum spend).


Delivery times

Delivery times can vary due to seasonal volume, weather, and delays made by shipping companies. We are doing our best to deliver the products to you within 2-5 working days.


Order tracking

Once your order has been dispatched, you will receive an email containing your tracking information. Please allow 48 hours for tracking to update with any information.