If you have an inquiry for an existing order, please contact us at firstname.lastname@example.org.
Please read the following information carefully to ensure that you are fully aware of the shipping constraints.
We aim to process all orders within 24 business hours of them being placed (excluding preorders). From there they are passed onto our distribution centres for packing and shipping. Generally, orders are shipped the following business day after being placed. Please note, that these time frames are dependent on the time the order was placed during the day, and, can fluctuate during peak sales periods and holidays.
We offer free shipping for orders of $199.99 and above. Orders below $199.99 shipping are subject to a $9.99 flat rate (no minimum spend).
Delivery times can vary due to seasonal volume, weather, and, for customs/duty processing for international deliveries. We are doing our best to deliver the products to you within 7 working days.
Once your order has been dispatched, you will receive an email containing your tracking information. Please allow for 48 hours for tracking to update with any information.